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Privacy Policy

A legal disclaimer

The explanations and information provided in this Privacy Policy are general and high-level and should not be considered legal advice. This document is intended to provide a basic overview of the privacy practices of Vento Auto regarding the collection, use, disclosure, and management of customer data. You are advised to consult with a qualified legal professional to ensure full compliance with all applicable privacy laws and to tailor this document to your specific business operations.

Privacy Policy - the basics

At Vento Auto, we are committed to protecting your privacy and the personal information you share with us. This Privacy Policy outlines how we collect, use, store, share, and protect the data of individuals who lease vehicles from us, visit our website, or otherwise interact with our services.

This policy is compliant with relevant Canadian privacy legislation, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and Quebec’s Law 25, which govern how private-sector organizations collect, use, and disclose personal information.

What to include in the Privacy Policy

What Information We Collect
We may collect the following types of information:

  • Personal Identification Information: Name, address, phone number, email address, date of birth, driver’s license number.

  • Financial Information: Credit card details, banking information, credit history.

  • Vehicle Usage Data: Lease history, mileage, GPS tracking (if applicable), vehicle condition reports.

  • Website Data: IP address, browser type, pages visited, cookies and other tracking technologies.

How We Collect the Information
We collect your information when you:

  • Complete a lease application

  • Contact us by phone, email, or through our website

  • Use our online booking tools

  • Interact with our website or social media platforms

  • Authorize a credit check or background verification

Why We Collect Your Information
We collect your data for purposes including but not limited to:

  • Verifying your identity and driving eligibility

  • Processing lease applications and payments

  • Managing lease agreements and renewals

  • Ensuring vehicle safety and compliance

  • Sending service and promotional communications

  • Meeting legal and regulatory requirements

Sharing and Disclosure of Information
We do not sell or rent your personal data. We may share your information with:

  • Financial institutions for credit approval and payment processing

  • Insurance providers for coverage verification

  • Law enforcement or regulatory bodies when required by law

  • Service providers who assist with data hosting, maintenance, or analytics

  • Third parties with your consent (e.g., co-lessees)

All third parties are contractually bound to protect your information and only use it for authorized purposes.

Data Retention and Security
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We implement reasonable administrative, technical, and physical safeguards to protect your data from loss, theft, or unauthorized access.

Your Rights and Choices
As a resident of Quebec or elsewhere in Canada, you have the right to:

  • Access your personal data

  • Request corrections to inaccurate data

  • Withdraw your consent (subject to legal limitations)

  • Request the deletion of your data, where applicable

You can exercise these rights by contacting our Privacy Officer (contact details below).

Minors’ Data
Our services are not directed at minors under the age of 14. We do not knowingly collect personal information from minors without verified parental or guardian consent.

Changes to This Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on our website with an updated effective date. We encourage you to review this policy regularly.

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